PRIVACY POLICY

UPDATED - 1/12/2009

Privacy Policy Contents

1. Who we are

2. What information do we collect?

3. Information we do not collect

4. What we do with your information

5. Disclosure

6. Cookies

7. Security of Personal Information

8. Policy Ammendments

9. Your Rights

10. Third Party websites

11. Your Responcibilities

Who we are

In this privacy policy references to “we”, “us”, and “our” are to Roland Chandler and Sherry Chandler to “our website” or “the website” are to www.fitnatherapy.co.uk and to “our blog” or “the blog” are to www.fithealthyhappy.biz

This privacy policy outlines how we will collect, use, share and protect our clients and web visitors information.

The Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 outlines our obligations to you with regards to how we collect, use, share and protect your personal information.

Protecting the privacy and security of our web visitors and clients personal information is very important to us.

What information do we collect?

We may collect the following types of information:

When visiting our website or our blog

Your IP address, browser type, geographical location, length of visit and pages viewed.
Information you may provide to us by completing an online form.
Data which allows us to recognise you and your preferred settings. (please go to the section on cookies)

When subscribing to our blog

Your user name, email address and password

When using our Personal Training or Weight Management services we may collect

Your name, job title, email address, address, telephones numbers, fax numbers, date of birth, occupation, next of kins (name, contact details and address), any current or previous health conditions, eating habits, exercise habits, lifestyle habits, medical history and health assessment details.

When making card payment via Paypal, we will collect your name, and email address which will be forwarded to us via Paypal and will only provide Paypal with the necessary information required to complete the transaction.

Any other information which you may choose to send to us.

Infomation we do not collect

Credit card details
Bank details

What we do with your information

Personal information collected or submitted to us will be used to:

Administer our website and blog.
Subscribe you to our blog
Improve your web browsing experience.
Internal record keeping
Design safe and effective Personal Training Exercise Programs.
Recommend lifestyle changes required to improve your health and well-being.
Send any necessary paperwork to you.
Send you information which we deem to be of interest to you with regards to your health and well-being.
Attend to any enquiries and complaints
Ensure a speedily and appropriate response to an emergency.
Monitor your health and fitness goals.
Assess you on a regular basis
Assess client demographics
Process payments for monies owed to us by you
Delivery products and confirm delivery
Improve our products and services.
Unless expressly requested, your testimonials will be displayed on our website.
Conduct market research.
Correspond with you regarding information relevant to you specifically.

We may contact you by post, email, sms or telephone. Should you not want to be contacted in the future, or should you be experiencing any problems, please email contact@fitnatherapy.co.uk or write to Fitnatherapy, PTS Studio, Unit 1, Lady Bee Marina, Southwick, BN42 4EG.

Out of respect for your rights and privacy, we will always provide an option to unsubscribe to any correspondence which we may send to you.

Disclosure

We will only disclose Personal Information about you

Required to by law
To protect your health and well-being in an emergency.
For the purposes of displaying a testimonial we have received from you.
Should www.fitnatherapy.co.uk or Fitnatherapy be sold, the information collected from users may be transfered to the new owners.
If we have acquired your written consent.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security of Personal Information

The information you provide to us will be stored on our computers and/or in a secure office. We employ security measures to protect your information from access by unauthorised persons against unlawful processing, accidental loss, destruction and damage. We will only retain your information for a reasonable period or for so long as either you or legislation permits.

Policy Amendments

Changes to our privacy policy in the future will be posted to the website and will be identifiable as being updated by the date at the top of the page. Your continued use of our services, blogs, newsletters or websites constitutes an acceptance of our Privacy Policy.

Your Rights

You have the right to request a copy of the personal information we hold about you. Providing such may be subject to an administration fee.

Third Party Websites

We provide links on our web site to other web sites. We have no control over how these or any other third party websites use, collect, share or protect your information.

Your Responsibility

You are responcible for the security of your Accoutn Number and Passwords. Always remember to log out after you session ends, to ensure others can not access your personal information.